Resident Without Borders is committed to safeguarding the privacy of our website visitors. This policy sets out how we will treat your personal information. Additional information detailing Data Protection practice is available in a Privacy Statement. To request a copy, please email us at info@residentswithoutborders.org

The information we collect

We may collect, store and use the following kinds of personal data:

  • Information about your computer and your visits to and use of this website. Including your IP address, geographical location, browser type, referral source, length of visit, number of page views and how you engage and interact with our site.
  • Information you provide to us for the purpose of registering with us, including your title, name, address and email details.
  • Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters (including your name and email).
  • Any other personal information that you choose to send to us relating to our services.

Using your personal data

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.
Your personal information may be used for:

  • Administration purposes of the website.
  • Improving your browsing experience by personalising the website.
  • Sending you email notifications which you have specifically requested.
  • Sending you our newsletter and other marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications).
  • Dealing with enquiries and complaints made by or about you relating to the website.
  • Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

Legal basis for using your information

We may process your personal details, where we have your consent (e.g. you agreed to marketing communications), a legal need or contract, or a ‘legitimate interest’ for different purposes.
Consent - We will only send you marketing communication in your preferred way if you have indicated that you are happy for us to do so. Where we have your consent to use your details for marketing, you can withdraw it at any time.
Legal need of contract – Where processing is necessary for:

  • The performance of our contracts to provide individuals with care and support.
  • We need to demonstrate compliance with our regulatory framework and the law.
  • The provision of social care or the management of social care systems and services is the lawful basis on which we collect and use your personal data and special category data.
  • Legitimate Interests - We rely on legitimate interests when sending staff connected to other organisations information by email about our work or the work of other local organisations. When we do this, we will always provide you with easy ways to ask us not to send such information in the future.

When handling your personal information, we will always comply with the General Data Protection Regulations (GDPR) (2018) and any other applicable legislation.

Disclosures

We may disclose information about you to any of our business partners, employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.
In addition, we may disclose information about you:

  • To the extent that we are required to do so by law.
  • In connection with any legal proceedings or prospective legal proceedings.
  • In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
  • Except as provided in this privacy policy, we will not provide your information to third parties.

Security of your personal data
We will take appropriate technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure password-protected and firewall-protected servers. Unfortunately, the transmission of information using the internet is not completely secure. Although we do our best to protect your personal information sent to us this way, we cannot guarantee the security of data transmitted to our site.

Third-party websites

Our website contains links to other websites. When you access any other website through a link on our website (including social media sites), you should understand that it is independent from us and that we have no control over that website or how your personal information is collected through those websites.
This privacy policy does not cover the information practices of those websites.
Those websites may have their own privacy policies, and we encourage you to review them or contact the website operators directly to understand how your personal information is used.
Social media sites (e.g., Facebook, Twitter, and LinkedIn) may be used for advertising purposes (e.g., job vacancies, upcoming or past organisational events). We adhere to and follow strict advertising policies when using any platform and will never upload any of your personal data.

Policy amendments

We may update this privacy policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

Your rights

Under GDPR you have the right to request copies of your, certain, personal information held and controlled by us, and details of how we use that information; we refer to this as a ‘Subject Access Request’.
If you think any of the personal information, we hold about you is inaccurate, you can request for this to be corrected.

You also have a right, in certain circumstances, to require us to stop processing your personal information.
In relation to all of these rights, please contact us via email or write to us at the address below.
In certain circumstances (for example where required or permitted by law) we may not be able to provide you with access to some of your personal information, but where appropriate we will notify you of the reasons for this.

Contact

If you have any questions about this privacy policy or would like further explanation as to how your personal information is retained, managed or used, please send an email to info@residentswithoutborders.org or by post to the Data Protection Lead:
Residents Without Borders, Manor Gardens Centre, 6-9 Manor Gardens, N7 6LA.
Please use the above details if you would like to make a complaint about our Data Protection practices, and if we do not resolve your issue to your satisfaction, you can approach the Information Commissioner’s Office at https://ico.org.uk/